FAQ

JobMatchMaster is an AI-powered resume screening and analysis platform designed to help HR professionals, employment agencies, and small and medium-sized businesses efficiently evaluate and match candidates with job openings, based on their resumes and job descriptions.

Our platform uses advanced algorithms and natural language processing to analyze resumes and job descriptions, identifying key skills, competencies, and experiences, to determine the best matches between candidates and job openings.

To create an account, simply click the “Sign Up” or “Register” button on our home page and provide the requested information, such as your name and email address. Selecting your account type (for example, HR Professional, Recruitment Agency or SME) will also be requested.

Login to your account, go to the “My Portal” page and follow the instructions on the screen. You will be asked to enter the call title, job description, key requirements and any additional relevant information (functions, responsibilities, required skills, languages, etc.).

To upload a resume, log in to your account, go to the “My Portal” page, and select the job opening and its respective job description to analyze and use the upload interface. Click on the “Browse” button to locate the file on your device. Accepted file formats include PDF, DOC, DOCX, and TXT.



The analysis and comparison process generally takes less than a minute, but in some cases, it can take longer, depending on the complexity of the resume and the job description. These times may be longer when demand is high. Once the process has been completed, you will be presented with a list of categories with their respective scores, indicating the level of coincidence or fit between the analyzed curriculum and the job description.



Our platform uses advanced artificial intelligence algorithms and natural language processing techniques to ensure a high level of accuracy in matching resumes to job descriptions. However, the results may not be perfect, so we recommend HR professionals and recruiters review the matches that come in manually to confirm their suitability.



We take data security very seriously. All data transmitted to and from our platform is encrypted using industry-standard encryption methods. In addition, we store all data on secure servers and have the best practices for data protection and privacy.

We offer several adaptable price plans for different needs and budgets. Visit our “Packages” page for detailed information on their features and pricing.

If you need help or have any further questions, feel free to contact our support team. You can contact us through the “Contact Us” page on our website or by sending an email to info@jobmatchmaster.com. We are committed to providing timely and helpful support to ensure a perfect user experience.



Yes, you can cancel your subscription at any time. To do this, sign in to your account, go to the “Account Settings” or “Billing” section, and follow the instructions to cancel your subscription. Please note that your access to platform features will be limited or revoked upon cancellation, depending on the type of subscription.



Yes, we offer a limited-time trial or a free version with basic features to help you explore and evaluate our platform. To start, sign up for an account and navigate to ‘My Portal’. You can access a paid plan at any time.



We continually work to improve our platform and regularly release updates that include performance improvements, bug fixes, and new functionality. We also value feedback from our users and strive to implement suggestions that help improve the user experience and overall functionality of the platform.



Yes, we offer demos and training sessions for individuals and organizations interested in learning more about our platform and how to use it effectively. To schedule a demo or training session, visit our “Contact Us” page or contact our support team directly.

Contact Us

We'd love to hear from you! ​ If you have any questions, comments or suggestions, please do not hesitate to contact us.